Moneybookers FAQ

     Are there any special promotions using Moneybookers?

    Receive extra 10% if you deposit by MoneyBookers!
    For more details check our promotions page.
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     What is Moneybookers?

    Moneybookers is a tool that allows our European players a safe, convenient and inexpensive way to send and receive money via email - instantly. You can send money from your credit card, transfer money to and from your bank account. Use Moneybookers whenever you need to send money to someone (settle a debt with a friend, pay for online purchase/auctions...) or when someone needs to send money to you.
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     What are the benefits of using Moneybookers?

    Moneybookers is recognized as a truly international payment system. Since it is a multi-currency system, you can easily deposit, withdraw, send & receive money in any currency. It is the best and most inexpensive way to send money cross-border.
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     How secure is Moneybookers?

    Moneybookers is developed with the same demands on security and performance as the sites used for bank services and share trading - using only the most modern security technology: account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 128bit encryption, certified by VeriSign.
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     How do I get it?

    In order to participate in Moneybookers all you need to do is open an account and register with them. Once you have registered log on to your Moneybookers account and follow the links on the screen. Each process is explained in full detail in their respective sections. To sign up for a Moneybookers Account, please click here.
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     I have registered and want to send money - now what?

    1. You must fund your account. The most common way to fund your account is via bank transfer:
      • Go to 'My Account'
      • 'Upload Funds'
      • Choose bank transfer as a payment method
      • Enter the amount to be uploaded
      • You will be provided with a transaction ID and bank details.
      • Now you have to instruct your bank to process the transaction. Make sure to enter the transaction ID or your login email in the reference field. If you do not want to fund your account via bank transfer, find here more supported payment methods.
    2. As soon as the funds are credited to your Moneybookers account, you can go ahead and send payments to anyone with an email address by following the instructions given under the 'send money' tab.

     Those CentralDeposit merchants that take Moneybookers transfers will have an automatic Moneybooker transfer system built into their software. If is easier and faster to perform your Moneybooker transfer through the merchant's own software. It will also ensure the merchant is billed for the service charges for the transfer, not you.
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     How do I change my information with Moneybookers?

    In order to change the postal address on your Moneybookers account, submitted by yourself upon registration, Moneybookers requires a copy of a utility bill as a proof of your new address. You can send it either scanned to service@moneybookers.com or use the following fax numbers:

    1. UK: 0870-125-4861
    2. USA: 0509-271-5556
    3. Netherlands: 020-524-8418
    4. France: 01-5301-0809
    5. International: +44-870-125-4861 or +1-509-271-5556


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     How do I get detailed information about the transactions I have made through my Moneybookers account?

    In the "Account" page select the date range containing the transactions you want information on. Once the page displays the transactions click on the Excel icon in the upper left of the transaction box. The web site will begin a download of the Excel file or open it in the browser windows (and then you can save it to disk).
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